Refund & Returns Policy

Effective Date: 15 July 2026

Refund & Returns Policy for The Foraging Dog

At The Foraging Dog, we want you and your dog to be happy with every purchase. If you experience an issue with your order, we're here to help.

Returns

Due to the nature of our products, we are unable to accept returns of dog treats or other edible products once they have been delivered, unless they are:

• Damaged during delivery

• Faulty or defective

• Incorrectly supplied

If your order arrives damaged or you receive the wrong item, please contact us within 14 days of receiving your order.

Refunds

Where a refund is approved, it will be issued to your original payment method.

Refunds may be offered if:

• You receive an incorrect item.

• Your order arrives damaged.

• The products are faulty.

• Your order cannot be fulfilled.

We may ask you to provide photographs of damaged or incorrect items before processing your refund.

Approved refunds are normally processed within 5–10 business days, although the time it takes for the funds to appear in your account may depend on your payment provider.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they have been dispatched. Once an order has been shipped, it cannot normally be cancelled.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened dog treats

• Used products

• Perishable items

• Items returned in an unsaleable condition

This does not affect your statutory rights if the goods are faulty, damaged, or not as described.

Your Consumer Rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.

Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with an order, please contact us:

The Foraging Dog

Email: theforagingdog@gmail.com